After proceeding to checkout, you will be prompted to enter your shipping information. Underneath this section is a form, allowing you to simply tick the vat-exempt declaration box and specify the primary long-term illness or disability that either yourself, or the person you are buying for suffers from. VAT will then automatically be removed from your order as you proceed. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box.
The answer is yes, so long as either yourself, or the person you are purchasing the goods for are chronically sick or have a disabling condition, and the goods are for personal/domestic use only. Charities are also exempt from paying VAT, and can do so by simply ticking the relevant box, and entering their charity number. This number will be quickly verified by us before dispatch of your order.
If the person the goods are intended for does not have any specific long-term medical conditions, by law they must purchase (and proceed through checkout) without applying for VAT exemption. If you have a short-term injury, or simply use the term 'old age', this would not make you eligible. Any organization that does not have a registered charity number (such as businesses) are also not exempt from paying VAT.
Free Rapid Home Delivery & Setup Included
Within 1-2 working days of your order, our delivery partner will email and text you with a proposed delivery date, so please ensure you leave both these contact details at checkout when ordering.
You must follow their instructions to confirm your delivery or if the date is not suitable, follow their instructions to get in touch and rebook a more suitable date. They will also provide instructions on how to advise on any access considerations to your property.
All orders are delivered within 3-4 working days of being placed, so long as you confirm your delivery slot by replying to the notification as soon as possible.
What can I expect on the day of delivery?
Please note that before your delivery appointment, you must ensure there is a space cleared where you want your new chair to go, along with a nearby accessible plug socket.
On the day of delivery, a 2-man team will bring the chair into your room of choice and set it up for you. We kindly ask that you only ask for the packaging to be disposed of if you are completely happy with the chair, in case it is needed for a return
What locations do you deliver to?
We deliver to the Great British mainland (England, Scotland & Wales) only. We may also be able to deliver to any GB outlying islands for an extra courier fee, please call us to check before ordering. As an example, Isle of Wight generally costs approximately £40 extra for delivery.
What happens if my riser recliner chair is damaged in transit?
We will offer to replace the riser recliner chair without quarrel, so long as you notify us within 48 hours of the riser recliner chair being tracked as delivered, or ideally reject the chair upon delivery. We may also offer you a discount or to send the parts if the damage is cosmetic only, however it's your decision as to whether you accept this, or ask for a complete replacement, or collection for a full refund.
How long do I have to return the riser recliner chair if I don't want it?
14 days starting from when the riser recliner chair tracks as being delivered.
How do I initiate a return request?
Head over to our contact page and submit a message quoting your order number, return reason, and contact details, and we will respond with instructions.
Once your return is authorized, you can either:
Note that if you are returning the riser recliner chair because it's developed a fault within the first 14 days, the returns collection service cost is covered by ourselves. If the riser recliner chair develops a fault after 14 days of taking delivery, please check our excellent warranty policy on the next tab for details.
Restocking fees and postage refunds
We only charge restocking fees when absolutely neccessary in the following scenarios:
Any restocking fees charged are only used for, and proportionate to, the cost of restoring a product to a resealable condition.
We endeavour to only sell from a select range of the most reliable manufacturers and as such, the failure rate on our furniture products is incredibly low. We therefore give our customers two options regarding warranty:
1) Free 1yr: The base warranty covers the parts, labour and call-out charges from our furniture repair specialists for 1 year. It does not include damage from wear and tear and accidental incidents such as staining.
2) Premium Warranty (£80.00) This paid option extends the warranty covering parts, labour and call-outs in the event of a fault to a total of 5 years and also adds accidental damage cover, to ensure that you are insured against pet damage, stains and more. For full details on this insurance policy, please click here to view the Insurance Product Information Document.
Used responsibly, finance is a great way to spread the cost of your purchase. We’ve teamed up with Deko, whose secure technology lets you complete a loan application with one or more carefully selected lenders quickly and easily. Deko is a credit broker, not a lender and is authorised and regulated by the Financial Conduct Authority. Find out more about how Mobility South West Ltd T/A Glebe Mobility and Deko are regulated. under the “Legal Information” section of this page. You can find out more about Deko below
https://www.dekopay.com/for-customers
Deko connects you with lenders whose finance options are best suited for you and your purchase. As a customer of Glebe Mobility, your finance application will be considered by Omni Capital. If they decline your application, Deko will present your application to another lender with different acceptance criteria, so you have a second chance to be approved.
To spread the cost of your purchase, simply choose Deko at the checkout and select the finance option that suits you. The application form is quick and simple and includes help text throughout to assist you. You will receive a decision from your lender in just a few seconds.
Please be aware that finance options are a form of credit. If you fail to maintain your payments, your lender could ask a debt collector to contact you or commence legal action to recover the money you owe. A poor repayment record will affect your credit file.
All of Deko’s lenders hold the required authorisation and permissions to provide you with credit. They need to meet high responsible lending standards, so you can rest assured that your application will be considered fairly and responsibly.
Whichever lender Deko introduces you to, Deko may receive a commission from them (either a fixed fee or a fixed percentage of the amount you borrow). The lenders Deko works with pay commission at different rates, but the commission received does not influence the interest rate you pay. You will be offered the best rate available from Deko’s partner lenders, based on the lenders’ decision policies. You have the right to know the amount of commission paid in relation to your application - if you’d like this, you can ask Deko’s customer support team on support@dekopay.com or by phone on 0800 294 5891.
· At least 18 years old
· Gross annual income of £5,000+
· UK resident (of 3 years or more)
· UK bank account capable of accepting Direct Debits
· You are not currently bankrupt, subject to an Individual Voluntary Arrangement (“IVA”), or have any Country Court Judgments (“CCJs”)
Deko works with a carefully selected panel of lenders. Each lender’s eligibility criteria will be different and so if you do not meet the criteria for a particular lender, your application may be passed to another lender on Deko’s panel for consideration.
We offer a range of interest-bearing finance options to help you spread the cost of your purchase over 12 to 48 months . The value of the loan needs to between £250 and £5000, and you can choose a deposit of up to 50% of the value of the goods.
Deko wants to make sure that you understand the costs, terms and key features of the finance options available to you. You will see this information as you shop and at checkout.
Use our finance calculator at checkout to see how different loan values, terms and interest rates affect the total amount you need to pay and the monthly repayments. The finance calculator is for illustrative purposes only and is not a quote, or formal offer of finance. The offer you receive if you apply will be dependent on your personal circumstances and the lender’s policies.
It’s important that you understand what this information means for you before you decide to apply for finance. The numbers and information you see when taking out finance can be overwhelming and so Deko has provided a simple guide below to help you.
Here is an example of what you might see at checkout, with some handy explanations to help you understand what it all means. Please note that this is just an example, the format, layout and content of checkout finance calculators may vary.
Whichever finance option you choose to apply for, you need to be sure that you can afford to pay the deposit, and keep up with your monthly repayments. You should think about any changes to your situation that might occur during the term of the loan, which could impact on your finances - e.g. retirement, moving home, changing jobs, or any health issues which could affect your income or expenditure.
Alongside the finance calculator and on some of our promotional banners, you will also see the representative example. This could be written in a sentence, as shown in the example below, or in a table format:
Representative example
Cash price £1000.00, Deposit £200.00. Total amount of credit £800.00 over 48 months with an annual interest rate of 24.9% (Fixed). Monthly repayments will be £20.82 with a total repayable of £1199.20. 24.9% APR representative.
The representative example shows the finance information that we expect to apply to more than half of accepted applications for the specific amount and repayment term.
As we mentioned earlier, the representative example is not a quote or formal offer of finance - we display this to help you understand how much a loan will cost, and so you can compare it with other products.
Whilst these numbers are there to help you understand what a loan will cost you, it’s important that you understand any other potential costs in the terms and conditions of the finance option you select. For instance, you may be charged missed or late payment fees if you don’t keep up with your payments.
Will I be accepted for finance?
Your application will be assessed based on eligibility, credit history and affordability and Deko will let you know the outcome in just a few seconds. Your lender will perform a ‘soft’ credit search on your credit file as part of their assessment, to determine whether the loan is affordable for you and if you are likely to make your repayments on time.
It’s important to know that if your application is accepted, a ‘hard’ credit check may be made on your credit file. Only you can see that a ‘soft’ search has been made on your credit file, but a ‘hard’ credit check will be visible to others viewing your credit file, for example, if you apply for credit in the future, the lender will see that an application credit search was made on your credit file.
If you don’t meet the first lender’s criteria, then Deko will pass your application to another lender from their panel who may be able to lend to you.
Once approved, Deko will let you know who the lender is and how to contact them. You will then need to e-sign your credit agreement, pay your deposit (if applicable) and wait for your order to arrive.
In a few cases, your application may be referred to a lender for manual assessment and you’ll be notified by email of the credit decision within 24 hours.
What do I do if I have been declined?
If your application was declined, your lender may be unable to give you specific reasons why. Lenders use information from your credit report, alongside your income and expenditure data to make a lending decision. If you feel that there has been a mistake, please contact your lender - their contact details will appear on the email informing you that your application was declined.
You can also contact the Credit Reference Agencies if you think there is a mistake on your credit report:
Before signing your credit agreement, you will be given some important documents that include key information about your loan. It is important that you read these documents and understand the information and key terms. If you have any questions about the information in your credit agreement before you sign it, Deko’s customer support team can help - you can contact them on support@dekopay.com or by phone on 0800 294 5891.
Who should I contact if I have a question about my loan?
For any questions about your loan, such as your Direct Debit or updating your personal details, please contact your lender. Their contact details will be provided throughout your application and on any communications you receive about your finance application.
I'm having problems paying my deposit online
Please contact Deko customer support at support@dekopay.com or 0800 294 5891.
When will I receive a copy of my loan agreement?
You will be presented with an unsigned copy of your credit agreement for you to sign once your lender has made their decision. Once you have signed your credit agreement, your lender will also sign it and a copy will be available for you to download. These will also be emailed securely to your given email address.
If you need a copy of your agreement at any point after this, you can request this from your lender.
The terms of your loan agreement will set out your right to withdraw. You may be able to withdraw from your loan agreement within 14 days. However, if you do so, you will still be responsible to pay for your goods by another payment method.
How do I make my monthly payments?
Your lender will help you set up convenient, pre-authorised payments via your bank account or your credit/debit card.
Can I request delivery to an address other than my home address?
In order to safeguard against fraudulent applications, we are only able to deliver goods to your home address.
I want to amend my order.
If you have been approved for finance, the amount or term cannot be amended. You will need to contact us (your retailer) to amend the goods or services you ordered and you may need to complete a new application for finance. Please note we cannot guarantee a new credit application will be approved.
I haven't received my goods or service.
Please contact us at support@glebehealthcare.com and we will help you.
I want to change my Direct Debit details.
Changing your payment date can only be done once the first payment has been taken. Please contact your lender to talk to them about updating your Direct Debit details.
Are there any fees or charges to pay?
There is no fee for processing your application, and Deko does not charge you for its credit broking services.
Fees will be payable to your lender if you fail to maintain your repayments. Fees and charges may include late payment fees and administration/letter fees if you are issued an arrears or default notice. Full details of all fees and charges will be set out in the terms of your credit agreement.
I want to return my goods and cancel my finance agreement.
Please see our returns and cancellation policy here . Some products cannot be cancelled, for example, made-to-order or bespoke goods, so you should check this before you complete your purchase.
Where you do have the right to cancel, you must do this within 14 days of entering into the finance agreement.
To cancel your finance agreement, please contact us (your retailer) and arrange to return your purchase or cancel the services. Once we have confirmed cancellation, we will advise your lender to cancel your finance agreement and refund any payments that have been made. If you made your purchase in-store, we will refund any deposit payment that you made. Your finance agreement can only be cancelled by your lender if your purchase is cancelled with us.
What happens to my loan if I want to return my order?
If you are not satisfied with your purchase you can return it up to 14 days after delivery. In this case, we will notify your lender to reduce your loan amount accordingly. You will receive confirmation from your lender within 5 business days after we received your return in cases where a full refund is processed.
It’s a fact of life that things can change for any of us. If something changes in your personal, or financial circumstances, Deko and your lender will do all they can to help make it as easy as possible to submit your application and manage your loan repayments.
If you’re struggling at any point with your application online, or you don’t understand anything, please contact Deko’s customer support team at support@dekopay.com or 0800 294 5891.
If you find yourself struggling due to a change in your circumstances, please contact your lender and ask for their help.
In order to process your application, you will be asked to provide information about your personal, employment and financial situation. Deko share your personal data with their partner lenders so that they can make a decision about whether to offer you finance. Lenders perform a search with one or more Credit Reference Agencies to conduct their creditworthiness and affordability assessment to enable them to make their decision.
You can find out more about how Deko uses and protects your personal data in their Privacy Policy
Your lender will let you know where you can find more information about their privacy policy.
If you still have questions about your finance application or need some help completing it, check out Deko’s FAQs here.
For any questions related to finance, please contact your lender. Their contact details will be provided throughout your application and on any communications you receive about your finance application.
The Avon fuses traditional and contemporary design aspects to create a very attractive, neutral appearance that fits right into any home. The traditional waterfall back design and thick padded arm-rests ensure deep comfort, while the dual motor design allows you to adjust the backrest independently to the footrest, as well as rising or fully reclining the chair. The footrest can extend fully flat at a 90-degree angle, ensuring those who like to put their feet right up will be satisfied.
The avon uses a time-tested, thick bonded leather on the whole of the chair that gives a luxurious look whilst being easy to clean.
In addition to the rise-to-stand feature, dual motors means independent control over the backrest recline and legrest lift via separate buttons on the handset.
Suiting the vast majority of users, the Avon has a sturdy 26 stone maximum weight limit and a seat width of 19.5 Inches.
At the press of a button, the Avon will raise you into a standing position, allowing you to easily and safely get in and out of the chair.
With dual motors comes infinite positioning. The Avon allows you to fully raise the legrest in line with your hips while keeping the backrest in your preferred position. A wide adjustment range allows you to really stretch out and lay almost flat if desired.
The Avon features a easy-to-use handset with a USB charging outlet that has separate buttons for controlling the backrest and the legrest, as well as 'master' controls that will either move the chair to a raised position, or sit the chair back down and move it to a reclined position. Each position is infinitely adjustable and will stop once you take your finger off the button.
You can opt to have your chair delivered with a 9V battery backup system. When 2 x 9v square batteries are inserted (not included), it ensures that in the event of a power cut, the chair can still return to it's normal position, or lift the user out of the chair to ensure they do not get stuck.
Once ordered, you will recieve a proposed delivery date within 1 working day via text and email. Once your confirm or amend the delivery date by reply, you will also recieve a 3 hour timeslot the day before delivery. It takes just 3-4 working days from order to delivery.
On the day, our 2-man team will notify you when they are half an hour away, and upon arrival will unpack and carry the chair into your room of choice, and assemble it for you. They can also take the packaging away for you, but we strongly recommend only asking for this if you are definitely happy with the chair.
As standard, our 12 month warranty includes parts, labour, and engineer call-outs to your home on all mechanical and electrical faults.
For £80, you can also choose to include our 5 year insurance, which not only extends the equivelent level of warranty cover for a 5 year period, but also adds accidental damage cover, meaning in the future, even if you stain the chair, or one of your beloved pets damages it, it's covered. You can find out more about this insurance by reading the IPID below:
Download IPID
Overall Width | 80cm (31.5 Inches) |
Overall Depth | 90cm (35.5 Inches) |
Overall Height | 108cm (43 Inches) |
Seat Height | 48cm (19 Inches) |
Seat width | 50cm (19.5 Inches) |
Seat depth | 52cm (20.5 Inches) |
Max User Weight | 26 stone |
Placement from wall | 51cm (20") |
Glebe Healthcare & Mobility
End of Chelworth Industrial Estate, Cricklade, Wiltshire, SN6 6HE
Glebe Mobility is a trading name of Mobility South West Limited, company no. 08132144
Opening Hours:
MON to FRI:
9:00AM - 5:00PM
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